Answers before you ask
Six categories, eight of the questions we field most often on the dispatch line. If you don't see what you're looking for, send us a note — we'll add it.
Scheduling & Routes
What day of the week will you be on my property?
Your assigned visit day depends on which route your property falls on — Monday, Tuesday, Wednesday, Thursday, or Friday. Most clients are assigned the same day and the same two-hour arrival window for the full season, so it’s predictable. If weather pushes the route, we move the visit to the next dry day and notify you by text the morning of.
What happens if it rains on my scheduled day?
Light rain is not a problem — we mow through drizzle and morning dew all the time. Steady rain, saturated soil, or active thunderstorms push the visit. The rule is that we don’t mow on ground wet enough to leave wheel ruts or cause clumping. Rescheduled visits shift to the next dry day on the route. You’ll get a text message when the schedule changes.
Pricing & Contracts
How does pricing work?
Our subscription tiers start at a base visit price that scales with your lot size in square feet. A 5,000 sq ft baseline is the starting point, and larger lots add a per-thousand fee on top. Our Pricing page has a live quote calculator where you can enter your lot size and see an estimate. Final pricing is confirmed after a free on-site walk-through — there are always small factors like slopes, obstacles, or access that can nudge the number up or down.
Do I have to sign a long contract?
No. Our standard arrangement is month-to-month. You can pause or cancel weekly and bi-weekly rotations with two weeks’ notice, no fees. The only exception is our seasonal snow-removal contract, which runs November 15 through March 31 on a fixed price — we commit to dispatch, and in exchange the rate is locked and doesn’t surge during blizzards.
Services
Do you offer organic fertilization?
Yes. We can build an all-organic program around composted poultry manure, feather meal, bone meal, and kelp extract. It’s about 25-40 percent more expensive per application than our conventional program, and the green-up is slower, but the soil biology benefits are real over a couple of seasons. If you’re interested, we’ll walk the property with you, do a pH test, and put together a year-long organic schedule at no charge.
Are your products pet-safe and kid-safe?
All of our routine granular fertilizers are safe for pets and children once they’re watered in — typically within an hour of application. Our spring pre-emergent is similar. The only products we use that require a short keep-off period are targeted broadleaf spot treatments, which are watered in within 24 hours. We always leave a note on the door explaining when it’s safe to return to the lawn, and we can skip any specific product at the owner’s request.
Equipment & Approach
What equipment do you use?
Our primary mowers are Scag Tiger Cat II zero-turns for open lawns and Toro 21-inch commercial walk-behinds for tight, intricate areas. Blades are rotated and sharpened every two weeks — dull blades tear grass instead of cutting it and leave the lawn looking brown-tipped. We also run Echo commercial trimmers, Stihl backpack blowers, and a Bluebird core aerator. Equipment is tuned weekly and serviced monthly by our mechanic.
General
Can I call you for an emergency?
Yes. Existing route clients can call our dispatch line 24/7 for storm damage, surprise weather, or access-blocking issues. Typical response window is 45-90 minutes during daylight and up to 3 hours overnight. Non-clients are welcome to call as well, but route clients are always dispatched first. The number is on every invoice and on the contact page.